Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to personal information collected through:

• The SafeWatch website
• Online contact and service-request forms
• Employment and contractor applications
• Email, telephone, and text communications initiated through the website
• Newsletter or marketing registrations
• Website analytics and similar technologies
• Other online interactions that link to this Privacy Policy

This policy does not necessarily govern information collected from patients or residents while SafeWatch is providing contracted observation or support services. Such information may be governed by separate service agreements, facility policies, confidentiality requirements, business associate agreements, and applicable healthcare privacy laws.

2. Information We May Collect

The information SafeWatch collects depends on how you interact with us.

Information You Provide Directly

We may collect information that you voluntarily submit, including:

• First and last name
• Email address
• Telephone number
• Mailing or business address
• Organization or facility name
• Job title or professional role
• Preferred method of communication
• Information contained in questions, comments, or service inquiries
• Requested service type, location, schedule, and staffing needs
• Information regarding a prospective patient or resident when necessary to evaluate a service request
• Employment history, résumé, credentials, licenses, certifications, training, and references
• Background-screening information when permitted by law
• Availability, geographic preferences, and requested work assignments
• Billing or payment-related information
• Records of communications with SafeWatch
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, log files, analytics tools, and similar technologies. This information may include:

• Internet Protocol address
• Browser type and version
• Device type and operating system
• Referring website
• Pages viewed
• Links selected
• Date and time of access
• Approximate geographic location
• Time spent on the website
• Website navigation and interaction data
• Cookie and device identifiers

We may use this information to operate the website, understand how visitors use it, diagnose technical issues, prevent misuse, and improve our services.

Information Obtained From Other Sources

SafeWatch may receive information from healthcare organizations, referral sources, recruiting platforms, background-screening providers, credential-verification services, professional references, service providers, and other sources when permitted by law.

3. Health and Sensitive Information

SafeWatch provides services within healthcare and senior-care environments. Some service inquiries may involve information about a patient’s or resident’s health, cognitive condition, behavior, functional needs, or safety risks.

Please do not submit detailed medical records, Social Security numbers, financial account information, or other highly sensitive information through a general website contact form or unsecured email. If such information is required, SafeWatch will provide instructions for using an approved and appropriately secured communication method.

Information submitted through a general website form is not automatically protected health information under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). Whether HIPAA applies depends on the circumstances, the entities involved, the nature of the information, and SafeWatch’s role in receiving or maintaining it.

When SafeWatch acts as a business associate or otherwise handles protected health information subject to HIPAA, we will handle that information in accordance with applicable law, contractual obligations, and any applicable business associate agreement. A general website privacy policy is not a substitute for a HIPAA Notice of Privacy Practices when such a notice is legally required.

4. How We Use Information

SafeWatch may use personal information to:

• Respond to questions and requests
• Evaluate service needs
• Prepare proposals, agreements, or service arrangements
• Coordinate patient observation or behavioral support services
• Communicate with healthcare organizations, authorized representatives, and families
• Schedule consultations or follow-up communications
• Process employment or independent-contractor applications
• Verify qualifications, credentials, references, and work eligibility
• Conduct legally permitted background screenings
• Manage workforce scheduling and assignments
• Process invoices and payments
• Maintain business and compliance records
• Provide administrative and customer support
• Improve our website, services, training, and operations
• Monitor website functionality, performance, and security
• Detect, investigate, and prevent fraud, misuse, security threats, or unlawful activity
• Enforce our contracts, policies, and legal rights
• Comply with applicable laws, regulations, subpoenas, court orders, and governmental requests
• Send service updates or marketing communications where permitted
• Fulfill any other purpose disclosed when the information is collected
• Carry out a purpose to which you have consented

5. Cookies and Website Analytics

SafeWatch may use cookies and similar technologies to support website functionality, remember preferences, analyze website traffic, and improve the visitor experience.

Cookies are small files placed on a computer or mobile device when a person visits a website. Some cookies are necessary for the website to function. Others may help us understand how visitors interact with the website.

Depending on the tools used on our website, third-party providers may collect information through analytics, embedded content, maps, scheduling tools, applicant systems, or other website features.

You may be able to limit or block cookies through your browser settings. Disabling cookies may affect the availability or performance of certain website features.

Where required by applicable law, SafeWatch will provide appropriate choices regarding nonessential cookies or tracking technologies. SafeWatch will not knowingly permit tracking technologies to receive protected health information unless their use and disclosure comply with applicable legal and contractual requirements.

6. How We May Disclose Information

SafeWatch may disclose personal information to the following categories of recipients:

Service Providers

We may engage companies that provide website hosting, information technology, cybersecurity, communications, scheduling, document storage, payment processing, analytics, recruiting, credential verification, background screening, professional consulting, and other business services.

These providers are permitted to access information only as reasonably necessary to perform services for SafeWatch and are expected to handle it appropriately.

Healthcare and Contracting Organizations

When necessary to arrange or provide requested services, we may disclose relevant information to hospitals, assisted living communities, memory care programs, skilled nursing facilities, behavioral health organizations, home care agencies, or other contracting entities.

Authorized Representatives

We may communicate with a patient’s or resident’s legally authorized representative, guardian, responsible party, family contact, or other authorized person when appropriate and permitted.

Professional Advisers

We may disclose information to attorneys, accountants, auditors, insurers, consultants, and other professional advisers when reasonably necessary for business, risk-management, compliance, or legal purposes.

Legal and Safety Purposes

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law or legal process
• Respond to a court order, subpoena, or governmental request
• Protect the rights, safety, or property of SafeWatch or another person
• Investigate suspected fraud, abuse, misconduct, or security incidents
• Respond to an emergency
• Enforce a contract or policy
• Establish, exercise, or defend a legal claim

Business Transactions

If SafeWatch participates in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be reviewed or transferred as part of that transaction, subject to appropriate confidentiality protections and applicable law.

With Your Direction or Consent

We may disclose information when you direct us to do so or provide authorization or consent.

7. Sale and Targeted Advertising

SafeWatch does not sell personal information for monetary consideration.

SafeWatch does not use personal information obtained through patient observation or support services for targeted advertising.

If our data practices change in a manner that gives consumers additional rights under applicable law, we will update this Privacy Policy and provide any legally required notices or choices.

8. Employment and Contractor Applicants

If you apply for an employment or independent-contractor opportunity, SafeWatch may use your information to:

• Review your qualifications
• Communicate regarding available opportunities
• Verify licenses, certifications, education, and work experience
• Contact professional references
• Conduct legally permitted background checks
• Determine assignment eligibility
• Satisfy workforce, insurance, contractual, and regulatory requirements
• Maintain recruiting and compliance records

Submitting an application does not guarantee employment, engagement, placement, or an assignment.

Applicant information may be shared with recruiting, credentialing, background-screening, information-technology, or professional service providers. It may also be shared with contracting organizations when appropriate, authorized, and legally permitted.

9. Text Messages and Telephone Communications

If you provide a telephone number and consent to receive calls or text messages, SafeWatch may contact you regarding service inquiries, scheduling, applications, assignments, administrative matters, or other communications you requested.

Message and data rates may apply. Message frequency may vary. You may opt out of nonessential text messages by replying STOP. You may request assistance by replying HELP or contacting us using the information below.

Consent to receive marketing text messages is not a condition of purchasing or receiving services. Opting out of marketing messages will not prevent SafeWatch from sending legally permitted operational or transactional communications when necessary.

SafeWatch does not sell or share mobile telephone numbers or text-message consent information with third parties for their independent marketing purposes.

10. Marketing Communications

If you elect to receive newsletters, announcements, or promotional communications, SafeWatch may use your contact information to send those materials.

You may unsubscribe by using the link contained in the communication or by contacting us. Even if you opt out of marketing communications, we may continue to send nonpromotional messages relating to active inquiries, applications, services, agreements, safety matters, or legal obligations.

11. Data Security

SafeWatch uses reasonable administrative, technical, and physical measures designed to protect personal information from unauthorized access, use, alteration, disclosure, or destruction.

These measures may include access controls, personnel training, secure systems, password protections, encryption where appropriate, vendor oversight, incident-response procedures, and limits on the collection and retention of information.

No website, email system, electronic transmission, or storage method can be guaranteed to be completely secure. Therefore, SafeWatch cannot guarantee the absolute security of information submitted electronically.

If you believe information has been submitted to SafeWatch in error or that an interaction with us is no longer secure, please contact us promptly.

12. Data Retention

SafeWatch retains personal information for as long as reasonably necessary to:

• Fulfill the purpose for which it was collected
• Provide or evaluate requested services
• Maintain appropriate employment, contractor, business, and compliance records
• Satisfy contractual, insurance, regulatory, and legal obligations
• Resolve disputes
• Enforce agreements
• Protect legal rights
• Support legitimate business operations

Retention periods may differ depending on the type of information, the relationship involved, applicable law, and contractual requirements. SafeWatch will securely delete, destroy, or de-identify information when retention is no longer reasonably necessary, subject to applicable legal requirements.

13. Your Privacy Choices and Rights

Depending on where you reside and whether applicable privacy laws cover SafeWatch’s activities, you may have the right to:

• Confirm whether we process your personal information
• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of qualifying information
• Obtain a portable copy of certain information
• Opt out of qualifying targeted advertising, sales, or profiling
• Withdraw consent where processing is based on consent
• Appeal the denial of a privacy request
• Receive equal service without unlawful discrimination for exercising a privacy right

These rights may be subject to exceptions and may not apply to every person or every category of information. Certain healthcare, employment, business-to-business, legally retained, and de-identified information may be excluded from state consumer privacy laws.

To submit a privacy request, contact us using the information in the “Contact Us” section. Please include your name, contact information, state of residence, relationship with SafeWatch, and the nature of your request.

We may need to verify your identity before processing a request. Authorized agents may submit requests when permitted by law, but SafeWatch may require evidence of the agent’s authority and verification of the consumer’s identity.

If we deny a request, you may appeal the decision by contacting us and clearly labeling your communication “Privacy Request Appeal.”

14. Children’s Privacy

The SafeWatch website is intended for adults and organizations seeking information about our services or opportunities. It is not directed to children under 13, and SafeWatch does not knowingly collect personal information directly from children under 13 through the website.

If we learn that a child under 13 has submitted personal information through the website without appropriate authorization, we will take reasonable steps to delete it.

Parents or legal guardians who believe a child has provided personal information should contact us promptly.

15. Third-Party Websites and Services

Our website may contain links to websites, social media platforms, maps, payment processors, recruiting systems, scheduling tools, or other services operated by third parties.

SafeWatch does not control and is not responsible for the privacy, security, availability, or content of third-party services. Visiting or using a third-party service is subject to that provider’s policies and terms. We encourage you to review those policies before providing personal information.

16. Social Media

If you interact with SafeWatch through a social media platform, the platform may collect and process information under its own privacy policy. Information you post publicly may be viewed, collected, or used by others.

Please do not post patient information, medical details, confidential facility information, or other sensitive information on SafeWatch social media pages.

17. Do Not Track Signals

Some browsers provide a “Do Not Track” setting. Because there is not a universally accepted standard for responding to these signals, our website may not respond to all Do Not Track requests.

SafeWatch will honor browser-based opt-out preference signals when required by applicable law and technically supported by the website systems we use.

18. International Visitors

SafeWatch is based in the United States, and our website is primarily intended for users located in the United States. If you access the website from another country, your information may be transferred to and processed in the United States, where privacy laws may differ from those in your location.

19. Changes to This Privacy Policy

SafeWatch may revise this Privacy Policy periodically to reflect changes in our practices, website features, services, technologies, or legal obligations.

When changes are made, we will post the revised policy on this page and update the “Last Updated” date. Material changes may be communicated through an additional notice when appropriate or legally required.

Your continued use of the website after an updated policy is posted constitutes acknowledgment of the revised policy to the extent permitted by law.

20. Contact Us

Questions, concerns, complaints, and privacy requests may be directed to:

Please do not send medical records, Social Security numbers, financial account information, or other highly sensitive information through unsecured email.

21. Privacy Request Appeals

If applicable law permits you to appeal our response to a privacy request, submit the appeal using the contact information above and include:

• Your name and contact information
• The date of your original request
• A description of the decision being appealed
• Any additional information you would like us to consider

SafeWatch will review and respond to qualifying appeals within the period required by applicable law.